Account and security
Passwords, backup codes, privacy and contacting us.
Can I get a deleted challenge back?
Yes. Deleted challenges stay in the Deleted section of your dashboard, where you can restore them.
How does the screenshot check work?
When you attach a trading history screenshot, an AI service reads it and shows you the trades or the day’s result it found. You check and correct them before anything is saved. The image is read and then discarded. We do not store it, only the trades you save.
I forgot my password.
Choose “Forgot password?” on the sign-in screen and we’ll email you a reset link.
Is this financial advice?
No. TradlyMemo is a journal and planning tool. It does not recommend trades or promise profits.
Who can see my trades?
Only you. Each account’s journal is private and separated from every other account.
When is Community coming?
There is no date yet. Community is planned so traders can share and learn from each other. Your journal stays private unless you choose to share something.
What are backup codes?
If you turn on two-step sign-in, we give you one-time backup codes. Keep them somewhere safe. If you lose your authenticator app, a backup code lets you sign in and set it up again.
How do I contact support?
Use the Contact page, or the help chat at the bottom right of any page. Choose Talk to a person and our team replies by email, usually within two working days.